{"title":"FAQs","description":"\u003cp\u003e \u003cstrong\u003eEXCHANGES AND REFUNDS?\u003c\/strong\u003e\u003cbr\u003e No refunds will be issued. Exchanges or credit notes only. Exchanges will be handled on a case-by-case basis. We will discuss this together :)\u003c\/p\u003e\n\n\u003cp\u003e \u003cstrong\u003eWHAT ARE THE DELIVERY TIMES?\u003cbr\u003e\u003c\/strong\u003e \u003cspan\u003eAll orders placed on the online store will be shipped within 3 to 5 business days of purchase.\u003c\/span\u003e\u003c\/p\u003e\n\n\u003cp\u003e \u003cstrong\u003eWHAT ARE THE DELIVERY OPTIONS?\u003c\/strong\u003e\u003cbr\u003e For Quebec: $10 with Canada Post and $14 with Purolator\u003cbr\u003e Outside Quebec: $20 with tracking with Purolator or Canada Post.\u003cbr\u003e \u003cspan\u003eFor\u003c\/span\u003e \u003cspan\u003ethe United States: $25 with tracking, with Canada Post.\u003c\/span\u003e\u003c\/p\u003e\n\n\u003cp\u003e \u003cspan\u003e\u003cem\u003e\u003cstrong\u003eQUESTIONS ABOUT CUSTOM EMBROIDERY:\u003c\/strong\u003e\u003c\/em\u003e\u003c\/span\u003e\u003c\/p\u003e\n\n \u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWHEN WILL MY ORDER BE DELIVERED?\u003c\/strong\u003e\u003cbr\u003e All custom orders are shipped within 7 days of production. Ready-to-ship orders are shipped 2 to 5 business days after purchase.\u003c\/span\u003e\u003c\/p\u003e\n\n\u003cp\u003e \u003cstrong\u003eWHAT ARE THE PRODUCTION TIMES FOR CUSTOM EMBROIDERY?\u003c\/strong\u003e\u003cbr\u003e Production times for your custom order are approximately 8 weeks following purchase (I only take these on Instagram).\u003c\/p\u003e\n\n\u003cp\u003e \u003cstrong\u003eWHEN I RECEIVED MY CUSTOM EMBROIDERY ORDER, THERE WERE PENCIL MARKS ON THE FABRIC, WHAT CAN I DO?\u003c\/strong\u003e\u003cbr\u003e The pencil I use is a thermal pencil, which means it disappears when it comes into contact with heat, but when it's very cold, like in winter, the pencil marks can reappear. You just have to take your hairdryer and pass a little hot air over the marks and everything will disappear.\u003c\/p\u003e\n\n \u003cp\u003e\u003cstrong\u003eIS IT POSSIBLE TO HAVE A RETURN OR REFUND ON MY CUSTOM ORDER?\u003cbr\u003e\u003c\/strong\u003e No refunds will be issued for custom embroidery. All custom embroidery is final sale once the purchase is complete. You can, however, modify your project at any time, as long as I haven't started it.\u003c\/p\u003e","products":[],"url":"https:\/\/www.rosieboutique.ca\/en\/collections\/faq.oembed","provider":"Rosie Boutique","version":"1.0","type":"link"}